Please check your DNS settings if your domain is not connecting. The DNS Settings should have only 2 A-Records, both pointing to Vsble IP:
Record type: A Host: @ Value: 126.96.36.199
Record Type: A Host: www Value: 188.8.131.52
Also, please check:
Both A-records for the root domain (without "www") and the subdomain "www." Make sure to have both; only one will not work.
Some providers use "@" or "*" or ask to leave the space empty for the root A - record; please check with your provider what kind of character they use.
Make sure you have not AAAA records for the domain, as that will override the A-Records that connect you to Vsble.
Make sure you have not other A records pointing to different IPs, as that will mess up the mapping. You can only map a domain to ONE IP-Address, not several (A rope has also only two ends)
Have you entered the domain in your Vsble Account in the custom domain field? If the connection does not work immediately, it can take up to 48 hours: this depends on your domain provider, how fast they update the DNS records.
If you have any other IP records für the @ (root domain) or www (subdomain), remove them. If you still are experiencing problems, please contact us. We can help you with domain connection for a small one-time fee.